Customer Retention Automation

AI-powered win-back campaigns for dormant customers

At-Risk Customers

847

35% of active users

Dormant 90+ Days

1,243

High priority for win-back

Win-Back Success Rate

22.4%

Above 18% industry avg

Recovered Revenue

₹8.4L

This month from win-backs

AI Churn Prediction - High Risk Customers

ML model identifies users with 65%+ churn probability based on behavior patterns

priya.sharma@example.com

Last booking: 42 days ago • LTV: ₹45.2K

78% Churn Risk

AI Retention Strategy:

Exclusive 20% discount + priority support for next booking

rahul.verma@example.com

Last booking: 67 days ago • LTV: ₹32.4K

71% Churn Risk

AI Retention Strategy:

Personal travel consultant + ₹2,000 travel credit

anjali.reddy@example.com

Last booking: 89 days ago • LTV: ₹28.9K

69% Churn Risk

AI Retention Strategy:

Double eGold cashback on next 2 bookings + free cancellation