Refund & Cancellation
Effective Date: January 1, 2026 | Last Updated: January 2, 2026
Free Cancellation
24-48 hours before check-in (select hotels)
Refund Timeline
5-10 business days after approval
Instant to Wallet
Choose wallet credit for instant refund
Elite Member Benefit
Elite members enjoy complimentary cancellation up to 24 hours before check-in on all bookings, plus priority refund processing within 3 business days.
Important: Contact Us Before Filing a Chargeback
Please use our refund process instead of initiating a bank chargeback. Chargebacks delay resolution and may result in account restrictions. Contact disputes@stunningcollection.com for expedited assistance.
1General Refund Policy
Stunning Collection acts as an intermediary between you and our curated collection of boutique hotels (via TravelGate and partner APIs). All refunds are subject to the terms of the respective hotel and vary based on:
- • Rate type (Flexible, Non-refundable, Member-exclusive)
- • Cancellation timing relative to check-in date
- • Your membership tier (Explorer, Voyager, Elite)
- • Special promotions or seasonal policies
2Cancellation by Membership Tier
| Tier | Free Cancellation | Refund Speed |
|---|---|---|
| Explorer | Per hotel policy | 5-10 business days |
| Voyager | 48 hours before check-in | 5-7 business days |
| Elite | 24 hours before check-in | 3 business days (priority) |
3How to Cancel
You can cancel your booking through any of these methods:
- 1. Via Tanya: Ask Tanya "Cancel my booking" and provide your booking reference
- 2. My Bookings: Go to Account → My Bookings → Select booking → Cancel
- 3. Email: Send cancellation request to concierge@stunningcollection.com
- 4. Phone: Call our concierge at +91 11 4567 8900
4Refund Methods
Refunds are processed to your preferred method:
Original Payment Method
5-10 business days depending on your bank
Stunning Collection Wallet
Instant credit + 5% bonus for future bookings
eGold Conversion
Convert refund to digital gold at current rates
Bank Transfer
NEFT/IMPS to registered bank account
5Non-Refundable Bookings
Some rates are marked as non-refundable at the time of booking and offer significant discounts. These bookings cannot be cancelled for a refund. However, Elite members may request a one-time exception per year, subject to approval by our concierge team.
Need Help?
Refund Inquiries
refunds@stunningcollection.com
Disputes
disputes@stunningcollection.com
Concierge
concierge@stunningcollection.com
+91 11 4567 8900
Ask Tanya
Available 24/7 via chat